4 Unique Types Of Customer Success Team Members
Customer success is a critical part of any business. It’s the customer-facing side of your team that makes sure people who have paid for your product or service are getting what they need from it.
Although it is not a new term, more businesses are adopting it and it is getting a lot of attention to keep up to date on what customer success is. It has been described as “excellent customer service” or “good customer experience” which clients like to increase the retention rate.
So, if you’re thinking about starting a customer success team at your company, here are four types of customer success team members you might consider:
The first type is the solution provider
This kind of person thrives when they’re helping other people solve problems. They love being able to offer solutions and make customers happy by solving their issues. They tend to be more …
Web Design 101: A Quick Course In Success
Even experienced web designers are stumped when designing mobile sites. If you are looking to update your skills, then you are in the right place. These tips are perfect for your needs.
Look at your site in multiple browsers when designing it. What you see might not be what users will see. Always go out of your way to discover what browsers are the most popular and design your site to work efficiently in all of them. Send your website to a bunch of friends to see if they have trouble.
Don’t have an abundance of graphics on your site. Graphics are critical, but they can also clutter up a page. Graphics are not meant to be used as mere decorations; they’re meant to better your site content. Your site will be easier to use if it’s not overly cluttered, too.
Pop-ups should not be used on your site. This …