Customer success is a critical part of any business. It’s the customer-facing side of your team that makes sure people who have paid for your product or service are getting what they need from it.

Although it is not a new term, more businesses are adopting it and it is getting a lot of attention to keep up to date on what customer success is. It has been described as “excellent customer service” or “good customer experience” which clients like to increase the retention rate.

So, if you’re thinking about starting a customer success team at your company, here are four types of customer success team members you might consider:

The first type is the solution provider

This kind of person thrives when they’re helping other people solve problems. They love being able to offer solutions and make customers happy by solving their issues. They tend to be more …